Customer: “My Secure Key battery died. Send me a new one.” Agent: “We’ve actually upgraded to a more secure and convenient method. May I send a one-time enrollment link to your verified mobile number? You’ll use your phone’s face or fingerprint – no more physical device to lose.”
Enter your Online Banking username and password. The app will recognize that your physical Secure Key is either expired or not linked. It will display a message: "Physical Secure Key not detected. Activate Digital Secure Key?" hsbc replacement secure key exclusive
: Messages like "PIN FAIL 3" mean the device is permanently locked and must be replaced or reset through support. Customer: “My Secure Key battery died
You can order a replacement by starting a chat in online banking or calling their customer service line. You’ll use your phone’s face or fingerprint –
