The most common cause is sticky residue (like spilled coffee or soda) or dust trapped around the button edge, causing it to stay physically depressed Switch Failure: Internal degradation of the microswitch behind the button. Touchpad/Control Unit: In newer models like the W213 E-Class , this button is part of the central touchpad assembly
The error usually indicates that the "Favorites" button is "sticking" or that there is no change in the signal when the button is pressed. Common Symptoms: mercedesbenz b1e9e2a