| Issue | Solution | | :--- | :--- | | | You may be using a different email address than the one used for purchase. Check your invoice. | | Forgot Password | Click the "Forgot Password?" link on the login screen to reset via email. | | License Not Activating | Ensure you are logging into the Add-in inside PowerPoint, not just the website. If the button says "Start Trial," you are not logged in. | | Mac Users | You cannot use the PowerPoint Add-in. You must log in via the Web App link in Method B. |
: Click on the Account (or Log In ) button.